Frequently Asked Questions
How do the two entrance gates operate in the event of a power outage?
The west gate entrance (only) automatically opens and remains open until power is restored, at which time the gates resume normal operation.
How do we learn about the entrance gate operation and procedures?
Information about transmitters, private access code, visitors, maintenance requests and numerous helpful tips can be obtained by visiting the Gate Access link located on the home page.
I am interested in installing a fence around my property. Whom do I need to contact for approval and a copy of the Moore Pond Building Codes?
The approval process is handled by the Moore Pond Homeowners Association ACC Committee. The Architectural Review Process can help you understand the neighborhood building codes for Moore Pond.
Please submit plan documents on http://portal.goenumerate.com or customerservice@tpam.biz. Please note the Covenants provide that: " No fence shall be located nearer to the front Lot line than the rear of the primary building."
I have a concern about our community. With whom should I speak?
The Board of Directors welcomes your input. All meetings of your association board are open meetings. Residents who wish to address the board are welcome to email or call any of the Board members or address the Board at the beginning of one of the Board's business meetings.
I have a nice photograph taken in the Moore Pond neighborhood I'd like to see added to the rotating set of photos on the website's home page. How can I accomplish this?
Simply email your photo to customerservice@tpam.biz and we'll be glad to take care of this for you.
I would like to login to the Owner Portal (TOPS)
If you already hava an account set up please use this link to login https://comwebportal.com/login .
If you do not already have an account set up please email customerservice@TPAM.biz and we will send you a link to set up your account.
I would like to plan a neighborhood get together. Whom should I contact?
A 'Fall Social' is held each year and there is 'Meet and Greet' at the Annual Meeting of the Association held in February. If you would like to host something please contact us.
We would like a new mailbox. Who do we contact?
The mailbox model is Imperial 631 and can be purchased by visiting The Mailbox Works.com or calling 1-800-824-9985.
What are the homeowner association fees? What does the money go toward and how often do we pay the fee?
Information about the dues can be found by selecting Dues form the drop down menu under the 'About' tab located on the home page. Please contact Total Professional Association Management at customerservice@tpam.biz for more details on association fees, special assessments, and due dates.
When do I receive a copy of the Moore Pond Declaration of Covenants and Neighborhood Conditions and Restrictions?
The Moore Pond Declaration of Covenants and Neighborhood Conditions and Restrictions can be obtained by visiting the Covenants page here on the website.